Alibre Design Xpress FAQ

Display

1. When I am in Sketch Mode, my dimensions are unreadable.
2. I just installed Alibre Design Xpress and cannot see lines, nodes, constraint symbols and/or dimensions.
3. Why doesn't my circle appear smooth?

General Use

1. When I zoom in on a sketch, it does not zoom to where I need, how do I fix this?
2. When I attempt to open an assembly or drawing that is saved in the Windows file system, it will not let me. Several parts are listed as not found. What's going on?

Installation

1. When I install Alibre Design Xpress I am prompted to register, but I have already registered. How can I get past this?
2. When I install Alibre Design Xpress I get the message "Unable to start the application - the class files could not be loaded. Catastrophic failure." Or I receive Internal error 2744.
3. When I install Alibre Design Xpress, I receive the message: InstallShield error while installing Alibre Design Xpress: failed to extract 'license agent' from the binary table.
4. I tried to sign into the website to access the download after I registered, and get a message that the temporary password is incorrect.
5. I completed the account activation process and received my confirmation message. When I tried to download the software I got the following message: “Our records indicate that you are restricted from downloading products due to an issue with your account.”

Launching Alibre Design Xpress

1. When I start the Alibre Design Xpress client I receive the error "Downloader Exception".

License Key

1. When installing Alibre Design Xpress, I get prompted to supply a license key, which I do not have. What do I need to do?
2. When I enter my license key it returns an "Invalid license" error message.
3. When I launch Alibre Design Xpress I receive a "We are unable to update your license key. " message.

Printing

1. Can I print a drawing to Adobe Distiller?

Registration

1. I received an error message while trying to register for Alibre Design Xpress.

Upgrade

1. I receive an "error while updating local configuration, missing header signature" message when attempting to upgrade.
2. I receive an "Error ocurred during startup" message when attempting to upgrade.